[Resolved] Reliance Communications — My mobile services is temporarily discontinued from reliance because of there wrong international roaming & data usage charges.

nikhil vishnoi

from Ratlam, Madhya Pradesh

Address:

Mumbai City, Maharashtra, 400030

My Mobile No [protected] Services is temporarily discontinued from reliance without any initiations. Even i have not even on my mobile data when i was in abroad but still reliance is wrongly claiming INR 8000 for international roaming & data usage charges which is wrongly charged by them. As a very old customer of reliance but still without any intimation barring my servicing is completely wrong and i am facing problems to make connections with others. I have also raised complaint 2 days back but till date & time there is no resolution from reliance. So i request you to please start my services & in parallel investigate on my complaint.

Thanks
Nikhil Vishnoi
[protected]
e-mail :- [protected]@gmail.com

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May 27, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Apr 25, 2017

Updated by nikhil vishnoi My alternate contact No. is [protected]

Verified Support

Apr 26, 2017

Reliance Communications Customer Care's response Dear Nikhil,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Thank you!

Regards,
Reliance Communications

Apr 27, 2017

Updated by nikhil vishnoi Team Reliance,

You are looting your genuine customers based on there good back ground . Recently i got a call from your customer care that the charges are correct. But for your information i have not used your single service abroad & these charges are wrong. Even from the first day in Europe only your network partners signal was visible on my cell phone but no one is able to call me or connect me while i was in international roaming. All thanks to reliance that i trusted your services in abroad & you are charging me wrong without any usage. I just want to put a point that why i am so much confident regarding wrong charges on data because i have not even On my Mobile data from the day i flied from India & landed back to India.

And just for your information on 24th April 2017 i have personally visited your reliance store located at Prabha devi, Mumbai and the store manager have informed about the same type of case happen with one customer 10 days back & reliance have charges wrong 60, 000/- on usage of international roaming & data usage charges. So i request you to kindly look into the matter otherwise for sure you will loose me as your customer & for sure i am not going to pay a single penny to reliance on behalf of asked wrong payment. As per your unethical approach you have already discontinued my service without considering our long relationship & my trust on reliance. But from this negative approach i am unhappy with Reliance. And if resolution with 100% waiver for wrong charged amount was not given to me then for sure you please keep your services with you. There is lots of other network providers from whom i can go with.

Thanks for all ..!!

Nikhil Vishnoi
[protected]

May 04, 2017

Updated by nikhil vishnoi Hi, Reliance team can you please update on my request. Please resolve my request ASAP . I hope you can wants to retain your old customer.

Regards
Nikhil Vishnoi
[protected]