[Resolved]  Reliance Communications — Netconnect lifetime plan(1GB per month till 201-22) scraped

Address:Mumbai City, Maharashtra, 400076
Website:www.rcom.co.in

As per the latest circular, we need to migrate to 4G service from our current service to avail internet facility. The Reliance data cards with no. [protected] and [protected] were recharged with life time data plan of 1 GB per month till the validity data card i.e. till 2021/2. After inquiry, I came to know that the will be discontinuing the current plan after migrating to 4G. Following was the response from the Customer care "Once the 4G will launch the plan will get change and we are going to shutdown the service." Either they should allow me to use the current services or continue the same plan in 4G services. Kindly do the needful. Hope that this issue is address to benefit others who had availed similar facility.
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Feb 24, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Jan 19, 2017
Updated by sanosji
LIfe time plan valid till 2021-22
Verified Support
Jan 20, 2017
Reliance Communications Customer Care's response
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Jan 22, 2017
Updated by sanosji
Hi,
Kindly let me know the update. I have already emailed my complaint and request to communicate over that email.
Verified Support
Jan 23, 2017
Reliance Communications Customer Care's response
Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
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