[Resolved] Reliance Communications — Not able to check promo balance

Ankit001122

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560102

Hi,

It seems Reliance does not provide any way to see the promo balance as they intend to cheat people.

Once call is hanged up it only shows main balance and even it seems customer is being charged more minutes from the promo balance,

I have observed it multiple times I'm very much sure I'm being charged more.

I did a recharge of 295 recently for the below tariff but I feel terrible as I'm not able to track the status of my call usage. Reliance shows absolutely no information of my call usage. Customer care also could not help in this matter.

025 DaysUnlimited Local R- R + 1 Lac R - R STD Seconds + 400 Mins to Others (Local and STD) + Roaming Incoming Free .

Please take appropriate action on this.

Was this information helpful?

No (0)

Yes (0)

Nov 20, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Reliance Communications Customer Care's response Dear Ankit,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications