[Resolved] Reliance Communications — Not allowing transfer for postpaid to prepaid service

PaarTh Shailesh Patel

from Bhopal, Madhya Pradesh

Address:

Ahmedabad, Gujarat, 382443

19/11/16
[protected]
I called the customer care to get info to transfer from postpaid to prepaid. & the senior executive named chaudhri sumit said that our company cannot transfer your pospaid number to prepaid.
Network breaks many times in a day. I saw network but my number showed outof reachable to caller.
I have started another number for calls & all stuff. & i want this number turned on prepaid so i can receive calls & thats why i called for transfer on prepaid so i have not to pay monthly rent, but they are not allowing me & tell that you have to pay bills whether you use or not this card.
& they offer 1gb 4g data in my plan which speed is 14 to 15kbps & sometimes less than this speed.

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Dec 22, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2016

Reliance Communications Customer Care's response Dear Paarth,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Nov 21, 2016

Reliance Communications Customer Care's response Dear Paarth,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications