[Resolved]  Reliance Communications — Portability issue

Address:Ghaziabad, Uttar Pradesh
Website:www.consumercomplaints.in

This is Sunita Yadav i am using reliance postpaid service in Ghaziabad UP [protected] now i need to port my reliance number to other network(Jio ). I tried but from last 25 days every time my request is rejected from your side,
with reason that [protected] mobile number is not active from Reliance or Reliance have not know about this number, I ask you that when Reliance have not responsible for this this number then why provide me every month bill and why i am paying bill,
That i have already paid
I have tried again port request to Airtel,

So i request you to help me out of this as soon as possible [protected]-haryana...
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Jun 24, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
May 23, 2017
Updated by ykyadav07
This is Sunita Yadav i am using reliance postpaid service in Ghaziabad UP [protected] now i need to port my reliance number to other network(Jio ). I tried but from last 25 days every time my request is rejected from your side,
with reason that [protected] mobile number is not active from Reliance or Reliance have not know about this number, I ask you that when Reliance have not responsible for this this number then why provide me every month bill and why i am paying bill,
That i have already paid
I have tried again port request to Airtel,

So i request you to help me out of this as soon as possible, Pl.read my alternate number [protected] Ghaziabad UP in place of [protected]-haryana
Verified Support
May 23, 2017
Reliance Communications Customer Care's response
Dear Sunita,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
May 24, 2017
Reliance Communications Customer Care's response
Dear Sunita,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Complaint comments 

Comments

Reliance Communications — Postpaid Simcard

I had applied for change of my plan from postpaid to prepaid of number [protected]. But the company executive declined my request. This is cheating by the company as they earn more money through postpaid services. This is literally looting the consumer and is a great Injustice. Please help.

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