[Resolved]  Reliance Communications — recharge amount not credited

Hi there,

This is naresh. I did recharge of 299 to my mother reliance number ([protected]) on 28th august 2017 through my airtel payment bank. Amount was debited from my account but recharge was not done. I contacted reliance customer care so many times, they are saying recharge was not done to the above mobile number. Then i contacted bank people about transaction details. They have given all the details about recharge transaction. With that details i contacted reliance customer care, they are giving very rash and irresponsible answers. Here i am giving my bank transaction details.

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Dear customer, greetings from airtel payments bank! In reference to your email regarding status of recharge transaction initiated from airtel payments bank account [protected]. We regret for the inconvenience caused to you. We have checked and found that transaction was successful from our end, we request you to check with respective operator if benefits are not posted. Please refer to the below confirmation sms :- airtel money transaction successful. Your account has been debited by rs.299. Transaction id: [protected] date: 28/aug/2017 12:02. Current a/c balance: rs.0.45. Mobile no-[protected] if you have any further queries/concerns related to airtel payments bank, please contact us at [protected]@airtelbank.com. We will make every effort to revert with a resolution as soon as possible. Thank you for being a part of the airtel payments bank family! Best regards, ashika service specialist airtel payments bank limited.

I sent so many mails to customer care. They didnt respond to even signle mail. Help me on this. I am really saying customer care people need training on solving customer issues.

Name: naresh k
Mobile number for contact : [protected].