[Resolved] Reliance Communications — Recharged amount. Not credited

ashokda

from Dehra Dun, Uttarakhand

Address:	Mumbai City, Maharashtra
Website:	www.reliancecommunication.com

Dear sir/madam,
On 18th oct, 16 i recharged by rs.51/ to get 1gb 3g data (Spl offer) by free charge online portal. The amt has duly been debited and i got payment receipt from the concerned portal but neither i got sms from you not my a/c been credited with data. The following are the particulars:

Order id:fcvw[protected]
Recharged no:[protected]
Amt. And dt: 51/dt.18.1016

Bhola de

Was this information helpful?

No (0)

Yes (0)

Nov 27, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Reliance Communications Customer Care's response Dear Bhola,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Oct 19, 2016

Updated by ashokda This is in continuation of my previous mail dt.18.1016 regarding the above subject.
After getting call from no.[protected] at around 10.52am, I have been allotted 350mb data and not 1gb as offered by the co. through smsno*129#. The lady who made the call promised an additional 150 mb data, I am yet to receive the same.

This is nothing but to hoodwink and lure the customer to get involved in the so called OFFER .My humble request to the customer is not to get trapped in this way by a co. as big as RELIANCE whose founder is hon'ble Dhirubhai Ambani.
I am deeply disappointed .

Bhola de and Ashok kr. das
[protected]

Verified Support

Oct 25, 2016

Reliance Communications Customer Care's response Dear Bhola,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 27, 2016

Reliance Communications Customer Care's response Dear Bhola,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary benefits has been posted to your account. Thank you!

Cheers,
Reliance Communications