[Resolved] Reliance Communications — Refund of Security Deposit and Full anf Final Settlement.

anandsolo

from Panipat, Haryana

Address:	560043
Website:	www.rcom.co.in

I have been using a Reliance WLL Landline that was deactivated after CDMA services were shut down. Not knowing this, I have been paying my rental as advance and this amount has also been crediting into my account for a few months. As I noted that this service was no more unusable in September, I submitted a termination request on 17/9/2016 at Reliance Store in Kamanahalli, Bangalore. I was told that I had over Rs1, 000 accumulated from the rentals paid in excess month on month in addition to the refundable security deposit of Rs2, 000. I was told by the store that my number would be terminated in 60 days, which by itself is extremely long duration for settlement in today's world. Yet I patiently waited for the first 60 days before calling the customer care to check on status on 17 November 2016. I was surprised that the customer care no longer was accessible to me as they did not have my customer information and hence they kept deflecting all my calls asking me to visit the Store where I submitted the termination request. When I visited the store, they said that while the request was submitted on 17 September, this was logged into their system only in October and asked me to wait for another 60 days before getting back in December. I have since then made repeated calls to the customer care to check the status and they are no longer able to help as my number shows as terminated and they keep asking me to visit the store again. At the store too, they are never cooperative and able to help nowadays and have given me a[protected] number to call and escalate. I have since then called this number multiples of times and they keep telling sorry and will escalate and I should receive a call in a few days. This goes on quite aimlessly for all these months.
If am a defaulter in payment, will Reliance show the same level of patience that am holding up now? Need my settlement to be made IMMEDIATELY with Interest for delays, else am waiting to initiate a legal action on Reliance.

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May 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 09, 2017

Updated by anandsolo Have been waiting for a couple of days and no response yet to this case. Please call me on [protected] or respond via email to jacob.as.[protected]@gmail.com.

Reliance Communications — Refund of Security Deposit and Full and Final Settlement [Posted on on Jan 6, 2017]

I have been using a Reliance WLL Landline that was deactivated after CDMA services were shut down. Not knowing this, I have been paying my rental as advance and this amount has also been crediting into my account for a few months. As I noted that this service was no more unusable in September, I submitted a termination request on 17/9/2016 at Reliance Store in Kamanahalli, Bangalore. I was told that I had over Rs1, 000 accumulated from the rentals paid in excess month on month in addition to the refundable security deposit of Rs2, 000. I was told by the store that my number would be terminated in 60 days, which by itself is extremely long duration for settlement in today's world. Yet I patiently waited for the first 60 days before calling the customer care to check on status on 17 November 2016. I was surprised that the customer care no longer was accessible to me as they did not have my customer information and hence they kept deflecting all my calls asking me to visit the Store where I submitted the termination request. When I visited the store, they said that while the request was submitted on 17 September, this was logged into their system only in October and asked me to wait for another 60 days before getting back in December. I have since then made repeated calls to the customer care to check the status and they are no longer able to help as my number shows as terminated and they keep asking me to visit the store again. At the store too, they are never cooperative and able to help nowadays and have given me a[protected] number to call and escalate. I have since then called this number multiples of times and they keep telling sorry and will escalate and I should receive a call in a few days. This goes on quite aimlessly for all these months.
If am a defaulter in payment, will Reliance show the same level of patience that am holding up now? Need my settlement to be made IMMEDIATELY with Interest for delays, else am waiting to initiate a legal action on Reliance.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Jacob,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Jan 17, 2017

Updated by anandsolo Reliance Team -

I have still not heard back from anyone in Reliance. Very unprofessional attitude. Will you tolerate if I did not pay you for just one bill? Will you keep watching me with patience? Am still waiting until my patience can hold.

Regards,
Anand Jacob

Jan 24, 2017

Updated by anandsolo Reliance Customer Care Team, I have not heard back on a resolution yet. How long will this go on for? Are you testing the patience of a customer?

Mar 29, 2017

Updated by anandsolo This case has still not been resolved yet. Can someone suggest the next course of action?

Jun 06, 2017

Updated by anandsolo The complaint has not been resolved yet. Looks like someone has tried to close it.