Reliance Communications — regarding false promises and unfaithful services

To whomsoever it may concern,

Dear sir,

My name is prashant singh and i am an active user of your communication services since 2014; with [protected]. As you might check that my account is a postpaid account and my postpaid plan is of 399 freedom plan.

I have received a call from the reliance executive and they have offered me a plan of 897 (Which includes four months of advance payment) including 6 gb of data per month and unlimited calling; hence considering my usage i have opted for the plan in july 2017.

However, here is the troubles which i am facing after activating the plan

after making several calls to the call centre; they never helped me although disconnection in line and rudeness, i have received from the call centre.
my lines were barred (Outgoing), without prior intimation; which is highly unacceptable.

So, here are few things which i would like to request you to intervene and help if you value your customer (As you promise and say):

I need an explanation: why i was charged wrongly.
How this new plan was helpful to me, because i do not see any savings in my bank account (Because of your new plan and as your representative promised).
Requesting you to wave off all the charges which has been placed wrongly on the bill.
Offer a legitimate and suitable plan which could really be helpful to me.

I have always respected the company and that is the reason there was no delay in payment. However, with such an act by the company; i am being forced by you to opt out and disconnect my services with you.

Your intervention is highly appreciated with the subjected matter, expecting a revert and a call from you at the earliest.

Regards,
Prashant singh