[Resolved]  Reliance Communications — "Reliance Communications is Looting their Prepaid Customers in the name of Providing Internet Services"

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello Sir, , My name is Rahul Gupta a reliance netconnect+ customer with datacard number : [protected] Delhi region. Since I had done my last recharge of Rs. 999 I am continuously facing problems with my Internet connection . Since it is a 3G connection and i suppose to get speed upto 3000 kbps which is definitely not happening in my case, Its been more than 28 days i am unable to use my reliance datacard due to poor or no connectivity most of the time . I have launched many complaints regarding the same at reliance customer care but didn't got resolution till date. Details of complaints are as follows : Complaint No. 1 :[protected] Dt. 10th Dec 2014 Complaint No. 2 :[protected] Dt. 15th Dec 2014 Complaint No. 3 :[protected] Dt. 18th Dec 2014 None of the above complaints got resolved and as a result i am still unable to use my internet connection. One of your customer care representative suggested that there might be major technical issue in my residence area as a result i am asking you to increase my validity by 1 month till the technical problem get solved. I also wrote email to reliance datacard support but only getting computer generated replies. These are the main concerns which is why my validity need to be increase by 1 month, 1. I have more than 10 GB of data balance in my account which is impossible to use in 1 day at 1 kbps and almost no connectivity. 2. Or you can kindly refund my money because i am facing problem since i did my last recharge of Rs. 999 and tried to inform you by launching complaints but didn't got any support. Please find the attached Screen Shots of my current internet connectivity at netconnect+ Mode, HighSpeed 1x Mode, hybrid mode Hoping for the best possible earliest solution to my problem .Some of details you might need to solve my problem.. Name : Rahul Gupta DataCard Number : [protected] Residence Area : Sector 51 Noida, Gautam Budh Nagar / Delhi/NCR Pin Code- 201301 Looking for the Fast Reply and keeping my troubles in mind. Regards, Rahul Gupta(See attached file: RelbADnetwork.png)(See attached file: RelianceBadNet.png)(See attached file: RelianceBadNetConnect.png)(See attached file: RelianceBadNetConnect.png). Its been more than 28 days and I just want to ask you how many years you will take to solve this technical problem ??? What type of engineers and customer care representatives works with reliance communication who are not even capable of solving technical problems and wasting customers time and money by providing third class services.. I simply want refund of my money as soon as possible and reply with the exact date and time you will take to refund. There are many good brands available in the market which offers much better services and support to customers than Reliance's third class services.. Kindly reply with the date and time you will need to refund ASAP. Check the current status of my Reliance Datacard in the attached screenshot.. What kind of service reliance communication is providing? Contact me and resolve my complaint its been a month I am facing troubles due to your internet services.. Contact me @ [protected] and resolve my problem.. ASAP I want Consumer Forum to take serious actions against reliance communications and provide me the solution to my problem. Contact me @ [protected] Regards, Rahul