[Resolved]  Reliance Communications — reliance netconnect

Address:

560037

Hi,

Reliance hsd no.[protected]

I have used reliance net connect plus with the above hsd card number. I would like to inform you that i have faced lot of network issues and called up so many times to customer service calls starting from jan 2016 - april 2016 related to network issues. It was never resolved from reliance side and promptly bill will be generated from your side every month after so many calls also i never got waiver amount for any of the above mentioned months. Whenever i was connecting to the reliance netconnect it will never get connected and i have stopped using it longtime back. Whenever i have called up customer care for disconnecting the 'reliance netconnect' i got a strange answer from your customer service executive saying network is down call us later. It was never disconnected from reliance side... Still now the problem has not been resolved and now i am getting a bill of rs. 859/- saying need to pay this money to avoid legal action under section of 406 & 415-e of ipc. Nowadays it has become a big mental stress for me

A] repeatedly i have sent mails to appellate authority [bangalore & chennai] it was an issue which was never resolved from reliance side after repeated complaints from my side (Refer: attachment mails to appellate authority [karnataka/tamilnadu]). I have been promised that the issue will get resolved within 5 days from your side. But for your kind information the issue has not been resolved and still it was open and i had to cancel my connection.

B] in relation with reliance network for more than 3 years i have never defaulted my payment in the past. Even though there were lot of network issues from your side i have paid the amount from my side [reasons being told from your side: internet is down @ ramamurthynagar area, network coverage issue.]

C] as promised still service guys have not visited the location which is my current residence [jan - april 2016]. But i will get many calls saying we will promise you that the issue will be resolved from our side @ the earliest.

D] already i spoke to senior person from your side for a waiver [request id: t[protected]] but after that there was no response from your side.

E] in relation with reliance network for more than 3 years i have never defaulted my payment in the past. Even though there were lot of network issues from your side i have paid the amount promptly from my side [reasons being told from your side: internet is down @ anekal area, network coverage issue, account has been transferred to varthur area, up gradation to high speed internet etc.]

F] for a 3 year old customer this is the basic courtesy from your end by sending legal letter and till now i have promptly told whoever calls from your side saying i will pay whatever has been used from my end. I was expecting resolution from your end which has never happened till now.

G] i raised the request to cancel the connection on 14th april 2016. The connection was cancelled 20days later. I will pay the bill till 15th april 2016. Rest has to be waived off since it was a delay from your side in cancelling the connection.

F] request you to take back the cases and stop this harassment.

Please let me know the resolution for this...

Expecting a positive reply from your side.