[Resolved]  Reliance Communications — Reliance Netconnect False promise on 4G plans/ plan change without intimation / sending excess bill amount / reliance threatening by messages

Address:411002
Website:www.rcom.co.in

Since I haven't receieved any response to my porevious complaint from Reliance, I'am submitting a new complaint, please see all the details below as mentioned in my previous complaint. I am still receiving threatening calls and text messages from Reliance. Can anyone please help me in this case?

Hi Sir/Madam,

My name is Mayur S. Bhoj
My Netconnect Id: [protected]

I am also victim of reliance data card. (False promise on 4G plans plan change without intimation / sending excess bill amount / no response on service complaints / reliance threatening by messages)

GREATEST WORRY! Reliance Customer Care ([protected]@relianceada.co, [protected]@relianceada.com and reli.zen.[protected]@gmail.com) and Reliance Appellate Authority are not even acknowledging the complaints sent via EMAIL? Why? To avoid litigation?

Before upgrading to 4g we were told that the plan will remain same, there will be no change in current data plan rentals & benefits. Please see attached image for proof, I also have e-mail confirming that there will be no change in plan. Still reliance have changed the plan without informing me and sent incorrect bill (this is the reason I have decided to terminate reliance connection). If a customer is using postpaid plan he has right to take permission or information of any plan changes. No Call, SMS or Alert was sent. As a result like many postpaid users I have received bill in the range of 2500 as my UNLIMITED plan ([protected]@599) was changed to LIMITED plan without informing. Not only this, my services have been stopped until I pay the bill.

Also, connection which stopped working when reliance was upgrading to 4g. For 2 months I suffered and paid my bills even when I couldn't use net. I had to go for alternate connection as a backup. After calling consumer care repeatedly (avg call hold time 20 min each time)

Now am getting mail of going to Lok Aadalat and Pre-Litigation No LK/OCT16/Z8OCT105008... This is HARASSMENT and causing me so much of inconvenience, because of this my personal life is getting affected and this behaviour does not suit the dignity and stature of Reliance.

Please can someone look into this matter and take strict action against Reliance as there are thousands of consumer complaints registered against reliance.

Regards,

Mayur Bhoj
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May 13, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2016
Reliance Communications Customer Care's response
Dear Mayur,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dec 09, 2016
Updated by mayur9157
[protected] & [protected]
Dec 13, 2016
Updated by mayur9157
As of now there is no resolution to my query, I have received a call from Diksha and i was told that i will receive e-mail, till date I haven't received any e-mail.
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