[Resolved]  Reliance Communications — Service cancellation & billing

Address:

Ernakulam, Kerala, 682301

I'm a Reliance customer for over a year now. My data card no is [protected]. Reliance customer care executive called and informed to buy the new 4G wi-pod to continue the service and told that I'll be able to continue with the same plan which is 40 GB unlimited for 1000 Rs. Also I'll get 10 GB data on purchasing Wi-pod. Instead in a week time o[censored]sing I'm billed 2576 Rs and my connection was blocked. Unaware i contacted the customer after much of a hassle. and i was told my plan is 5GB for 900 / month. But I was not informed. And i wanted to cancel the service immediately For that I was asked to pay the bill of 2576 Rs which paid and applied for cancellation. I haven't used the data card since. My reference no is[protected] and i was told the executive will call to confirm. But i received none. Now I'm billed again for 1538.00. Please take necessary steps and cancel the service. I clearly asked the customer care that i don't want to be billed anymore.