[Resolved] Reliance Communications — Uninformed - service barring | |||
My Reliance postpaid number is [protected](not jio) which I have taken in the month of April. I haven't received any bill so far via any means(text/ call/ email) and received a message that my out going barred. When asked the coustmer care guy about what happened he said that outgoing service on my mobile (including messaging) barred because of Bill over limit and said that Bill is generated today and it will take 72 hours to reflect. He also said that the limit is 1000 and I have exceeded it by 100. He said he cannot help me getting it done now. I am on a unlimited plan of 499 per month. How can anyone get over by 200% of the bill( I have no value added services attached) in not even a month. This is ridiculous as I am out of station and want to speak with my family. This is so bad and I really felt bad to move my self from Airtel to Reliance I am more disturbed because of no intimation given in any means and so suddenly barred the outgoing. I request an immediate retrieval of my service. I am bringing in this because someone else should not face the same problem. Was this information helpful? | |||
Jun 29, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 27, 2017 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support May 29, 2017 Reliance Communications Customer Care's response Dear Customer, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
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