[Resolved] Reliance Communications — unable to port number

Nikhil121

from Lucknow, Uttar Pradesh

Address:

333704

I want to port my reliance gsm sim as the network is not available in my area. But when i am sending the port message to 1900, i get reply "insufficient balance. Please recharge to avail the service".
I am having current main balance more than ₹100/- but every time the same message i am getting.

Also i am not able to talk to any customer care executive as they have very cleverly hidden the option to talk to them.
I am very much frustrated as the network signal is not coming and i am not getting many otp required for my work.

Request you to please resolve the problem asap.

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Aug 21, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Reliance Communications Customer Care's response Dear Nikhil,

We request you to e-mail us the required details at socialmedia.[protected]@relianceada.com, we would be more than happy to address the concern.

Regards,
Reliance Communications

Jul 23, 2017

Updated by Nikhil121 I have emailed you twice but got no reply.
If I didn't have to keep the number I would have changed the operator immediately.
I think this is deliberate attempt to stop consumers from porting the number.

With Regards
Nikhil Agarwal