[Resolved] Reliance Communications — Unnecessarily deduction of main balance

[Resolved] Reliance Communications — Unnecessarily deduction of main balance

S Sam1s from Kolkata, West Bengal

Frequently balance is deducted from my reliance no. [protected]. Every time i try to call on 198 to reach customer care but i couldn't make any calls, i don't know whether i am blocked. Just refund my balance whatever deducted by activation of vas by you. You can check my past phone records, money is deducted frequently. I haven't even activated any services. What's the use o[censored]sing your sim when you disappoint your customes. From past 1 year my balance is just getting deducted. And remove my no. From block list if it is blocked so that in future i can reach to 198 for my queries. Poor service provided by reliance, one side they are giving you offers and on the other side they are deducting whole balance. Was this information helpful? No (0) Yes (0)
Jul 1, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 30, 2017 Reliance Communications Customer Care's response Dear Customer, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications
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Sam1s

from Kolkata, West Bengal

As soon as i submitted my complain, i received the call from customer care, that money will be refunded in bank account when i denied that i want it in my main balance. Then he said for that you have to give some answer that whether you are using your credit or debit card card when i said i don't want to give any information, that person ended the call. I don't know whether the call was from customer care or it was some fake caller, because customer care never respond immediately.