[Resolved]  Reliance Communications — wireless landline phone

Address:

400076

Asif kazi on 20 july 2017 this was the complaint i posted on garahakseva
Reliance communications — disconnection of phone
Dear sir

I have a reliance wireless land line phone number 4111 which i am trying to disconnect there is no information regarding that on the website. We have been trying to call customer care for past ten days even after waiting on line for 1hr we cant reach the customer care person. We even visited whatever available stores present but none taking the complaint of disconnection. It is very frustrating. It all seems a big fraud not to give customer a chance to disconnect the phone. They will not disconnect and keep charging the instrument charges even though our landline is disconnected for past two months and if we dont do anything after a year this guys will run a bill in thousands and send a lawyer notice along for recovery it just seems to be a big scam and nothing else.

Asif kazi

There response

Reliance communications
Dear asif
We request you to e-mail us the required details at socialmedia. [protected]@relianceada.com we would be more than happy to address the concern.
Regards
Reliance communications

My response

Asif kazi
We received a call claiming that it was from reliance they want us to settle the bill first before doing disconnection so i will like to inform you that i have not being receiving bills from the day you stopped paper bills and during one of the communication we were informed that our email address with reliance was wrong we gave the correct email address and still are waiting for the bill to be sent our correct email is [protected]@hotmail.com as per your records it is [protected]@yahoo.com anyway i have also sent email on socialmedia. [protected]@relianceada.com but have got no response and i know again reliance will ask to write at socialmedia. [protected]@relianceada.com with no further action.
Asif kazi
21 july 2017

My last effort

23rd july 2017

To: reliance communication

Dear sir/madam,

I would request you to permanently disconnect my existing reliance landline connection, as i no longer require these services at my residence.

Kindly arrange to take out the telephone instrument together with its accessories from my residence after disconnecting the line & refund me the security deposit kept with your department.

This is for your kind information and necessary action.

My details have been provided below:
Name: sitarabegam asif kazi.
Address : 403, anmol, powai vihar complex, powai, mumbai – 400 076.
Land line no.: 022 – 30724111
Account no. :[protected]

We have already paid all outstanding dues for the said account.

Awaiting for prompt response to avoid us taking us further actions if you delay this process any further.

Yours sincerely,

Mrs. Sitarabegam asif kazi

From: asif kazi
Sent: thursday, july 20, 2017 9:52 am
To: socialmedia. [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: reliance communications — disconnection of land line wireless phone number 30724111

Dear sir,
I have a reliance wireless land line phone number 30724111, which i would like to disconnect, there is no information regarding that on the website. We have been trying to call customer care for past ten days, even after waiting on line for 1hr we cant reach the customer care person. It is very frustrating. So request you to please disconnect my line or provide me the information were it can be done.
Thanks
Asif kazi