[Resolved] Reliance Communications — Wrong billing and deactivation of postpaid number. | |||||
I have ported my post paid no [protected] from Tata Docomo to Reliance and it was activated on 02 May, 2017. On 07 May, 2017 Reliance Communication sent me bill for the duration of 02-06 May, 2017 and additional amount for May month i.e.Rs.407/- which is totally wrong. It was also said in several SMSs received at mobile number to pay Rs100/- as late fee charges after 22 May, 2017. This seems to be as dictatorship of the telecom company. I sent several emails to customer care and appellate authority of RCOM but no action has been take and moreover, my mobile number has been deactivated yesterday on 26 May, 2017. On the same date I received call from reliance customer care no. +[protected] and it was said to pay for the duration from 02-06 May, 2017 Rs 55/- and my mobile no. will be activated. I paid online payment of Rs.55/- but it was not activated. It creates mental tension and harassment that the number has been deactivated for a wrong reason. In this regard, I want to request you to consider the issue and resolve at the earliest. Thanks, Harishankar Patwa HMT Area, Bangalore Was this information helpful? | |||||
Jun 29, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 28, 2017 Reliance Communications Customer Care's response Dear Harishankar, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support May 29, 2017 Reliance Communications Customer Care's response Dear Harishankar, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
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