Reliance Communications — wrong billing, refund withheld

 
1 Review
Navi Mumbai, Mumbai City District, Maharashtra, India
 Subrahmanyam G.V. on Nov 1, 2018
My mobile no.[protected] was placed in "safe custody" after paying the charge with valid receipt.co. Wrongly treated it as 'change of plan' and went on billing ignoring my objections.in sept 17 it recovered rs.1383.88 from my security deposit and blocked the phone. Balance rs.616 not refunded till now. No response to appeals to co. And ombundsman.
Receipt dated 05/05/17 for 'safe custody charges' rs.150 acknowledged by reliance. Enquiries objecting to monthly bills revealed the co.'s error in booking it as 'change of plan', but co. Went on billing till september.in bill no. Ap[protected] dated 15 sep 17"previous dues" of rs.1383.88 shown as 'adustment"from my security deposit of rs.2000. Repeated emails to their"customer care"and to"rcomappellate authority. Ap"produced no response. Holding customer's"credit" is irregular for mobile service providers.

Complaint Status


[Nov 01, 2018] Reliance Communications customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    43%
    Complaints
    18285
    Pending
    3809
    Resolved
    6907
    phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    location
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance Communications - wrong billing, refund withheld