Reliance Communications — wrong billing, refund withheld
Navi Mumbai, Mumbai City District, Maharashtra, India
SuSubrahmanyam G.V. on Nov 1, 2018
My mobile no.[protected] was placed in "safe custody" after paying the charge with valid receipt.co. Wrongly treated it as 'change of plan' and went on billing ignoring my objections.in sept 17 it recovered rs.1383.88 from my security deposit and blocked the phone. Balance rs.616 not refunded till now. No response to appeals to co. And ombundsman.
Receipt dated 05/05/17 for 'safe custody charges' rs.150 acknowledged by reliance. Enquiries objecting to monthly bills revealed the co.'s error in booking it as 'change of plan', but co. Went on billing till september.in bill no. Ap[protected] dated 15 sep 17"previous dues" of rs.1383.88 shown as 'adustment"from my security deposit of rs.2000. Repeated emails to their"customer care"and to"rcomappellate authority. Ap"produced no response. Holding customer's"credit" is irregular for mobile service providers.
[Nov 01, 2018] Reliance Communications customer support has been notified about the posted complaint.
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