[Resolved]  Reliance Communications — Wrong deduction of balance

Address:	411015
Website:	www.rcom.co.in

With reference to service request no.[protected] registered on 13th
November 2016 regarding less validity given to me as a result my
Balance has exhausted very fast. It was totally a wrong deduction, so
I registered the complain on the same date i. E. 13.11.2016. My tariff
Was 30p/min but due to less validity given i was charged 1.2p/sec. I
Have following complaint to escalate:-

1-i talked to your sr. Customer care officer regarding this, he told
Me one validity is granted you would be given refund on your balance.
But after resolution i didn't get any refund.

2- when i got your resolution message on[protected], i talked to your
Sr. Executive officer raju jha. He didn't refund my money as told
Earlier by your officer. When i argued for consumer right & told it
Was totally wrong deduction as you gave me less validity that is why
My balance exhausted very fast. I also remind about commitment of your
Previous officer. He told he was not able to view 3 days back
Transaction so my balance can't be refund. He also showed me path for
Mnp (Mobile number portability).

I simply asked in this circumstances who is responsible, why customer
Is being made scapegoat. I recharged rs. 99 on 12-11-16 & exhausted on
13-11-16 due to reliance fault not customer fault. They also admit it
But not refunding my money.

I request you to look into this matter and do the needful. Also,
Kindly refund my money at the earliest.

Yours faithfully,

Pankaj thakur
[protected]