[Resolved]  Reliance Digital — 32 inch sony full hd tv stopped working under warranty

Address:

Pune, Maharashtra, 411058

I have purchased 32 Inch Sony FULL HD TV from Bangalore Reliance digital and now TV has stopped working it is under warranty
Only LED blinks. So i called to reliance customer care on 18th Sept-2017 and they generated service request number id[protected].
and said that technician will visit to your home within 48hr. But even after 1 week no one visited.

I called again they said they will come in morning but no one came, i kept on calling whole day but no one came they just said technician will come
by afternoon evening.

Finally after two weeks sony technician came and he said there is panel issue need to replace, and it will be resolved within 1 week .
I informed the same to reliance they said it will be done within 1 week. I waited 10 days hoping they will update me on this but there were no update from there side .
I called them they said that they have brought wrong panel so it will take some more time.
I said ok but kindly keep me posted about the progress at call they said ok .. but no one care about customer ..
They never call me for any kind o[censored]pdate or progress .

I request them please start a mail thread so that at least i can know my issue status but on each call they said they they have escalated the issue but
when next time i call them they only said please wait for some time .

I called again they said this part is not available so we will replace the TV . I said ok what ever you do please do it ASAP and please keep me posted
but did not get any update ..

So it is been almost 4 month but no proper update that will my TV be repaired or Not.
No one is calling me not updating on this.

It is really really frustrating and worst service from reliance that i came across . Please refund my money.

Name: Sunil Kumar Maurya
Ph-[protected]
Service number id[protected].