[Resolved]  Reliance Digital — ac complaint not accepted due to mistake by customer service guys

Address:Miyapur, 500049

I have purchases a samsung a/c on april 4, 2018, and on march 25 it has some issue. As i was not able to find the original copy of my bill, i called service center and requested them for a copy of bill on march 28, i have asked them that i am having an issue with my a/c and as they have details of bill can i raise a complaint. But she asked me to wait until they provide me the copy of the bill.

I called them continuously almost daily but everyone asked me to wait for the bill, and on april 4 a customer service guy said that a bill is not necessary for a complaint and when i asked him to raise a complaint he said that the warranty period has expired just a day back. I explained him the whole case that it was a mistake of wrong information provided by the customer care guys he said that he will be asking concerned team for a call back. After multiple calls for several days they said they will raise a complaint and try to make it a free service.

But when i tried contacting the customer service people they said that they are not aware of any such free service and it is chargeable. As i am fed up with the calls for more than 18 days i asked them to come for a visit for repairing my a/c.

- attaching call recordings
- bill copy

Not able to attach call recording as the format is not supported for uploading, can email you guys if required.

Email id : [protected]@live.com
+2 photos
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May 28, 2019
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2019
Reliance Digital Customer Care's response
Hi Gautham,

Thank you for helping us with the details. We will forward these to the relevant team, and get back to you with an update.
Verified Support
Apr 16, 2019
Reliance Digital Customer Care's response
Hi,
Your complaint has been registered with us and here is the complaint number[protected] for future reference.
Verified Support
Apr 20, 2019
Reliance Digital Customer Care's response
Hi Gautham,
We are glad to know that your concern has been addressed and resolved. Please let us know if you have any further queries that we can assist you with. Have a nice day ahead
Verified Support
Apr 26, 2019
Reliance Digital Customer Care's response
Hi,
Since your product is out of warranty and there is no extended warranty taken for the same, therefore, the required repair/spare part replacement would be carried out on a chargeable basis.
Complaint comments 

Comments

Dear Sir
Ur Relaince staffs are not supported to my bajaj emi insurance refund
They added insurance to without permission
And now they are not responde my request
Plz helo me.

I taken home theater rt40 on last Wednesday till now not installed and they told me free installation and now they asking me to pay the amount no proper service from store people and feed up with doing calls to store daily I need action very soon and reply to my number [protected] /[protected]

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