Reliance Digital — air conditioner new purchased repair and damaged condition replacement requested

Address:

Reliance Digital, House No.24-1-1969, Plot No.1, Police Station Road, Brahmanda Puram,Dargamitta, Nellore 524 001

Sir

I am a. Balasubramanian, working as professor at college of fishery science, sri venkateswara veterinary university, muthukur, nellore dt. Andhra pradesh,. I purchased one voltals 1.5 ton 3 star split a. C. Model 183v mzsb on 12.03.2020 from reliance digital, nellore. The product was supplied on 13.03.2020 and installed on 14.03.2020. But from the day of installation i. E 14.03.2020 the air conditioner is not working (Not giving cooling effect). So, i raised complaint with rescq of reliance service call centre. After two days 16.03.2020, one technician came and checked and said that everything is ok. Because of steel almiras in the room, there was no cooling.
But, it was not the case, i could found that the compressor is running less than one minute and shuts down. So, i immediately again contacted call centre on 21.03.2020 and raised another complaint no. [protected]. On 22.03.2020 one technician came and examined and left. Afterward no technician is turned up due to covid lock down from 24.03.2020 onwards. On 24th and 28th march, i received one message from voltas company stating that reschedule the service call for sending the technician again. Accordingly i tried to contact the service centre, but no response due to lock down saying that stores closed. Again on 25th april, 2020, i raised complaint no. [protected] online to reliance digital customer care but no technician was turned up due to lock down. So i again i raised on another complaint no.[protected] on june 5th, 2020 asking replacement of a. C. But my a. C is not yet either repaired or replaced by the reliance digital service centre. I brought the same issue to the sale point of reliance digitial, nellore on 10th june 4th but no response for replacement of a. C. The cost of the a. C is rs. 42, 690 including one year additional warranty and stabilizer.
My grievance is that we entire family is suffering without taking any benefit of buying a. C from 16th march to till date 16.06.2020 (Last three months), it put us lot of mental depression and agony. My children suffered due to summer heat and rashes because of non functioning of voltas air conditioner purchased from reliance digital, nellore. Futher, very slow response and negligence from the company people pained us lot.

Major problems of the a. C are:

1. External unit pcp board is not working and to be replaced.
2. Indoor unit has completely damaged or unfurnished evaporator fins and looks like damage one or faulty one.
I therefore humbly request that necessary action may kindly be initiated against reliance digital, nellore for replacement of entire unit of air conditioner at the earliest

Yours faithfully
Consumer: a. Balasubramanian
Flat no. 306 skyline towers,
4th lane, haranathapuram
Nellore 524 003
Andhra pradesh