Reliance Digital — Air conditioner not delivered

I made an order with reliance digital online on 30th of may for a TCL smart AC with a stated delivery date of 7th June but it hasn't been delivered yet and the status is just showing as confirmed, I tried reaching out to the customer care service but they said they also don't have any ways to track my order and cannot guarantee me a timeline on when it can be delivered and simply asking me to wait.they don't have a timeline on shipping initiation itself but the website still shows me the status as confirmed with expected delivery date of 7th June