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Reliance Digital

Reliance Digital — air conditioner under reliance warranty - spoiled my entire ac

Address:Resq Digital Service Center, Sree Technocare, Door No 47-3-31, 1st Floor, Sri VenkateshwaraTower, Dwarakanagar, 5th Lane, Visakhapatnam, 530013

I have given a complaint regarding my air conditioner defective piece . Technician has been came and he has broken my ac input unit and spoiled my entire Air conditioner circuit board, fan each and every thing when i asked why you have spoiled my entire Air conditioner he was replying in an harsh manner and i asked him to connect to his manager the manager was talking such a bad language to my mother no respect at all such a pathetic service never expected. This is the way you treat a customer i have each and every thing video footage of your reliance technician spoiling my ac . I will definitely file a case in consumer court if you dont do repair my ac . I want technician from hitachi only not from reliance
MY complaint no:- [protected]
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Reliance Digital customer support has been notified about the posted complaint.
Nov 03, 2019
Updated by vikram124124 MY complaint no:- [protected]
i have given a complaint regarding my air conditioner defective piece . Technician has been came and he has broken my ac input unit and spoiled my front part of Air conditioner when i asked why you have spoiled my entire Air conditioner he was replying in an harsh manner . This is the way you treat a customer i have each and every thing video footage of your reliance technician spoiling my AC . I will definitely file a case in consumer court if you dont do repair my AC. I want technician from hitachi only not from reliance. How can you close my complaint without my intimation . 13 days has passed till now you havent changed my front part . such a reckless service . How can you close my complaint???? WHO WILL CHANGE MY FRONT PART ???? WHAT TYPE OF SERVICE IS THIS . I have given a complaint on 21st and you have closed my complaint. In visakhapatnam the service was really bad
How many days I have to wait such a reckless service .
Complaint comments 
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Comments

Complaint raised on 25th september but till the date no service provide from any one instead of several time request.
Reply
Dear Vikram,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Reply
Purchased one lg 28 ltr microwave from reliance digital on 06 oct 2019. Promised to install on 10 Oct 19 but till date no body has come to install or demo it.
Reply
Dear Vikram,

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi
Reply
vikram124124's [Complaint's author] reply, Nov 1, 2019
my complaint is not yet resolved still my hitachi cover was not yet replaced 10 days has passed still no one has replaced my hitachi cover
vikram124124's [Complaint's author] reply, Nov 2, 2019
the reliance people has not yet resolved my issue such a pathetic service never seen
vikram124124's [Complaint's author] reply, Nov 4, 2019
MY complaint no:- 8033727518
i have given a complaint regarding my air conditioner defective piece . Technician has been came and he has broken my ac input unit and spoiled my front part of Air conditioner when i asked why you have spoiled my entire Air conditioner he was replying in an harsh manner . This is the way you treat a customer i have each and every thing video footage of your reliance technician spoiling my AC . I will definitely file a case in consumer court if you dont do repair my AC. I want technician from hitachi only not from reliance. How can you close my complaint without my intimation . 13 days has passed till now you havent changed my front part . such a reckless service . How can you close my complaint???? WHO WILL CHANGE MY FRONT PART ???? WHAT TYPE OF SERVICE IS THIS . I have given a complaint on 21st and you have closed my complaint. In visakhapatnam the service was really bad
How many days I have to wait such a reckless service .
Dear Vikram,

In order to assist you, we request you to share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. so that we can look into the matter and help you out in the best possible way.

Regards,
Team Hitachi
Reply
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Nov 14, 2019
Dear Vikram,

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

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