[Resolved] Reliance Digital — air conditioning

Sameer Ravindra Chavan

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410206

Good day.
Myself sameer chavan. I had purchased samsung a. C from your belapur store on 03.12.2018. And it is delivered on 04.12.2018. Unfortunately the unit is not arrived in sealed conditions and had scratches on indoor unit.
The service engineer had fitted the unit today itself. And confirms the box comes like this condition always to my wife as i was at office.
After arriving in evening i noticed the poor condition of outdoor unit and scratched on indoor unit.
Please find attached pics fyr

Hoping good cooperation in this matter.
Awaiting your prompt action in replacing the damaged unit.

Brgds
Sameer chavan
Mobile number [protected].

Was this information helpful?

No (0)

Yes (0)

Jan 10, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Dec 05, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

Verified Support

Dec 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We are glad to know that your concern has been addressed and resolved. Please let us know if you have any further queries that we can assist you with.

At Your Service,
Reliance Digital