Reliance Digital — Aquaguard enhance purchase date 26/1/2017 bt this products will be not working condition

Address:

Thane, Maharashtra

Hi,
I have purchaseaquagurd water purifier in bhayander west 401101 1 year servicing. We have been chasing customer car number then, we had to raise a complaint again to customer care on and they inforemd that technician will come in 24hrs and again, and 3 days go then finally technician come in my home bt product will be not working condition because there moter not be work then next day resq technician and brand engineer come bt not solve problem there are say your product will be replaced for 1 days then okay no problem for more than a week. Then all ways i m calling customer care bt not respond again followed up with customer care and spoke to reliance customer care senior mr. Rakesh they informed that the techncian will come in 13\2\2017 but no one ever came. Again 14/2/2017 morning, i called, and i checked the technician name and number but they did not have any details, probably it was never routed it to any technician. This is the very time that i am facing the problem from evrytime, i had to escalate it to management to get my request fulfilled. Whenever, i tried to speak to the customer care supervisor, the person was not avaiable. The management is also not taking any action. I am not going to buy any product in reliance digital expression very very poor service.
My problem not solve