Reliance Digital — complaint for defective product and service

Address:462023

I have purchase 1 ton samsung ac from your bhopal outlet vide tax invoice no #[protected] dated 23.01.18 and this ac installed by your technician. When i start it to use in may-18 i found that this ac where not cooling than i contact to reliance service and first time your technician refill gas but he ask me that your internal unit and indoor unit is mismatch (Means internal unit is for 1.5 ton and outer unit is 1.00 ton) but after gas refill it will work properly. After refill gas this ac appear another problem of water thru from front panel. I again contact to reliance service and they ask me to contact to samsung service centre. I contact to samsung service. When technician of samsung inspect ac he also told me that your product is mismatch as previously declared technician of reliance technician. Samsung technician try to temporary repair 4 to 5 time and the also refill gas two time, but this ac not working properly and than samsung change base of internal unit which contain no. Brand / no make/ no serial no. And now my ac look like assembled local ac. The colour of base unit and cover also not matched. This clear indicate that product delivered by reliance outlet was not proper. I also contact to your service centre and they make complaint for this but no body bothered about it and they have thru ball to each other. I am continue contact to your bhopal service centre head cont. No. [protected] mr. Hemantji contact no. [protected] and mr. Shamsuddinji contact no. [protected] but no any solution given by them. All time they insured me to updated me within 2 hours, within 2 day but they never back call me and when i contact them they keep me on conference to contact each other and after period of about half hours they assured me that they call me within 2 hours, within 2 day, this is continuously habit of service team. I am still suffering by your defective product and my request is in queue since 3 months. I hope that you will take action on my this complaint and will get timely solution. By, amar shugani bhopal contact and registered mobile no. [protected]
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    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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