Reliance Digital — complaint has been closed without attending.

Address:

Visakhapatnam, Andhra Pradesh, 531020

My washing machine (Reconnect rhwt 6201) got repaired on 01/12/18 and i registered a complaint on 03/12/18. My service request number is [protected] mine is a paid service.
The technician came on 11/12/2018 (After a week) and informed that the drain valve has to be replaced. Till today (12/01/2019) the problem is not rectified.
On repeatedly calling and following up, i came to know that they don't have a spare and new one has to bought. Even after receipt of spare they failed to attend my problem.
What makes me irritated is that they give false information and keep procrastinating the work. Its been almost 50 days. Pathetic service. I regret purchasing this product from reliance. I would not recommend anyone for your products and service. Only the customer care are responding and the service is very very poor. The brand name is being spoiled by the local service people in visakhapatnam. Highly disappointed and unsatisfied. I request the concerned to take corrective action without fail.
I wonder that how would be the free service if the paid service itself is so poor.

My complaint has been closed and informed as attended. No one came since months and i wonder how it was closed.