Reliance Digital — complaint not rectified after 25 days and two calls from ceo escalation team. | |
(A) 15 jul 19 - complaint lodged service request 21992328. (B) 15 jul 19 - sms indicating that service request 21992328 has been completed without any action. (C) 15 jul 19 - fresh service request lodged [protected]. (D) 16 jul 19 - message from reliance resq stating complaint assigned to technician who will attend to it on 15 jul 19 (One day prior to receipt of message). (E) 16 jul 19 - ac mech name unknown mobile no [protected] contacted us pics of ac remote and ac bar code which was sent to him immediately. (F) 19 jul 19 - enquired from ac technician on whatsapp. Technician stated that complaint is in pending and will take four (04) days more. No action till 29 jul 19. (G) 29 jul 19 - on enquiry with customer care sms stating regrets of delay, concern logged with us. (H) 30 jul 19 - sms indicating that service request [protected] has been completed without any action. (I) 30 jul 19 - on enquiry with custome care, mr arbaz expressed regrets and allotted fresh service request no [protected] & [protected]. (J) 30 jul 19 - sms expressing regrets in delay of repairs. (K) 30 jul 19 - mail sent to all concerned by me expressing anguish on delay in repairs. (L) 30 jul 19 - reply from mr vikramjeet anand, ceo escalation team, reliance digital retail ltd. (M) 30 jul 19 - phone call from mr vikramjeet assuring things would be rectified by 02 aug 19. (N) 02 aug 19 - sms stating that service request [protected] has been assigned to technician who will attend on 30 jul 19 (Backdate). Sms stating that service request [protected] has been assigned to technician who will attend on 30 jul 19 (Backdate). (O) 05 aug 19 - no (No) action by anyone. No intimation of action. (P) 06 aug 19 - spoke to mr lalit kiran of customer escalation team, he promised a call back within 1 hr. Received an sms stating concern is being addressed on priority with a fresh no [protected]. (Q) 06 aug 19- phone call from mr vikramjeet assuring things would be rectified by 08 aug 19. (R) 10 aug 19 – no (No) action by anyone. No intimation of action. (S) 10 aug 19 - spoke to customer sevice centre, again only apologies. Call transferred to mr lalit kiran, again, concerned person will call up after 1 hr. Pathetic response by mr lalit kiran. Was this information helpful? | |
Reliance Digital customer support has been notified about the posted complaint. | |
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"Reliance Digital customer support has been notified about the posted complaint" is a standard response by the Firm with NO actions to rectify the complaint. .
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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