Reliance Digital — complaint pending from last 2 months

Address:Dakshina Kannada, Karnataka, 575005
Website:www.reliancedigital.in

Name : ajay kumar shetty

Product : philips home theatre

Brought from : reliance digital

Warranty: yes (Resq extended warranty)

Company concerned : reliance resq

Problem : complaint registered on 23rd august 2018 till now not solved

While i was in call with the customer care their response was very bad.

Please help me...
(Dear customer, your service request no. [protected] for your philips-5.1ch 1000w home theatre-htd5520 is assigned to our technician who will attend to it on 24/08/18. For any queries pls call us on [protected] or send an email to [protected]@resq.in)
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We got our product on 21-oct-2018 and they have installed at evening time while installing we did not notice is there any damage to it. After sometime when we switch off the TV we noticed that screen as scratch mark.what should I do now.is there any chance of replacement of new product or should I think it's my bad luck.
Dileep Vengsarkar's reply, Oct 21, 2018
Sorry delivery date is 20-oct-2018

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