Reliance Digital — Damaged Product Given - M2 Macbook Pro

Address:Thane

Recently I had a visit in their Reliance seawoods - Grand central Mall store and took a M2 Pro, where within one day of puchase has severe issues like battery were not getting charged ( despite plugged in for 9 hours ), screen getting freezed and non responsive. I want to return this product as it is clearly mentioned that u days return policy, yet the store is not doing and coming with funny resolution like format the laptop, why would anybody format a new laptop ?? Such an horrendous experience I had would never visit again.
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    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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