I purchased Hisense LED TV from reliance digital Ecommerce website. The product delivered was defective, but with the consistent follow ups and Emails with the customer support team, I fail to see a resolution. Had the issue escalated as guided in the website, still I didn't have a resolution or an ETA to close this from the customer support Desk and the Head of Customer Support.
A Brief timeline
- Brought the Hisense 50A6H LED TV on 28th Jan (RDF[protected] . Which come with 2 year OEM warranty, 7 Day return policy from Seller.
- Installation was completed on 31st Feb - Service ID [protected]
- The Product was found defective during installation by the engineer, (4K videos were not streaming properly) but suggest to monitor the issue for a day as this might be due o my network.
- I tried streaming 4K videos through external 4K devices with the same network and found it was working fine.
- Raised by issue with Reliance service desk on 31st Jan over the call and through Email. Please refer the trail.
- Raised the issue with OEM over email on 1st Feb and they were prompt in response - Suggested for product replacement with the seller.
- Received the call from Service Engineer (+91 [protected]), as discussed with him I shared a short video of the product issue. Post which he stopped responding to my call.
- Received a call from an Engineer asking for my confirmation to close the service request.
- Received a call from another Service Engineer (+91 [protected]), but he has not visited or suggest a resolution on the issue yet.
- Between I have lost the count on calls I dialed to reach out to customer service desk.
Attaching the screenshot for reference. While the website claims for a Hussle free service Guarantee, I fail to see the same. I believe this is not what a customer would be encouraged to sign up for.
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