[Resolved] Reliance Digital — defective, replacement not available, no refund provided

koobies

from New Delhi, Delhi

Address:	122002
Website:	www.reliancedigital.in

I bought reliance machine rhswg 8001 on 5th nov and product got delivered in a couple days. On checking the machine it was defective and i raised a complaint immediately on 9th nov 2018. Twice i had visits from reliance and finally they agreed for replacement on 12th. After multiple followups, i got a call from reliance that product is not available locally so i need to wait for another 7-10 business days for the replacement to be delivered. I followed up and everytime they have a different reason for delay. Sometime its a meeting to decide whats causing the delay.
Today on 1st december, i was informed due to it related issue, replacement could not be sent.
I have never seen such a fraud company in my entire life. Stay clear from reliance. Better buy from local store or flip* or amz.

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Jan 15, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Dec 01, 2018

Updated by koobies Already shared all details with them and multiple emails sent. I think you guyz can call me for once.

Dec 05, 2018

Updated by koobies Update: Received a message today that replacement is delivered without any delivery done. Kudos to reliance Digital for breaking all records for committing Fraud. FYI below are some of ticket nos.

inq[protected]Nov
inq[protected]Nov.
com00109915

Dec 09, 2018

Updated by koobies Latest Update: Defective machine picked up, no refund no replacement. Multiple email sent, no response