Reliance Digital — delay in delivery by a month and failure to resolve my complaints

Address:

www.reliancedigital.in

I placed an order on july 8th 2020 and its already aug 15th 2020 and yet to receive my order. I ordered a phone around 20k and a month in and 2 weeks o[censored]nsupported customer service i am worried if i will ever receive my order. No one has tried doing anything to resolve my issue yet. My tracking details hasnt been updated since 20th july 2020. I want to cancel the product but i won't be refunded until the product reaches back to the warehouse and who knows when the product will find its way back to the surface.