[Resolved]  Reliance Digital — Delay in Installation of Product, No proper update to customer and worst response from call center

Address:

Chennai, Tamil Nadu

The below mail content sent to "[protected]@ril.com" Hi Reliance Team, I never experience such a bad service from any of the company. you are the one RIL Product purchased: HUL WP Ultima Date of purchase is: 010315. Sales person from Keelkattalai, Chennai Reliance digital confirmed that the installation will happen within 48 hours. But no one visited my place for installation or no calls received so far. Today i have called call center for registering compliant. and Here goes my reference number: [protected] Dont know on what basis snegal gave me a commitment that service engineer will call me within 20 minutes.. But no one turned up after her call. when i called for the third time, actually i was trying to escalate to next level. None of the TL or Managers are ready to come online. and i could able to understand that the call center executive (Rakesh) is not understanding the need of my call. Better you can close the call center as well sales point and do suitable business if you are not able to perform or serve to customer as committed. Note: Sales office ( Reliance Digital Kilkattalai[protected] number given in website is not working. Confirm when can you arrange person for installation (give correct time, not fake time)or take the product back. i can go for consumer forum for compensation, but i am not going in the view of not getting money from reliance as you can use that money for improving your current business service model. if any help required please let me know, i will do if possible.