Reliance Digital — dented refrigerator samsung 275 litres inverter convertible

Address:

Ambience Mall, Gurgaon, Haryana, 122016

I wanted a fridge within a day so we ordered from reliance digital at ambience mall in gurgaon. However when the engineer opened the product it had a visible dent on the lower door. He clicked pictures made a video and submitted the replacement request. I did not receive any call/mail for three days. When i called them and asked what is happening they told it will be delivered on monday, for which i was supposed to come from office specially to take delivery of the replacement. However they realised that the pictures sent by the engineer are blurred and they need better pcitures. They asked me to take pictures on my own and send it to them. When i denied this they asked to send the engineer again to take better pictures and the engineer cant visit before 9 am or after 8 pm (The time when i am at home). They are making false promises of sending deliveery within a day, from i dont know how long. I need a simple resolution. To have my refund processed and the faulty product to be picked up from my home. Such a pathetic service i had not expected from reliance digital. Please get my refund processed at the earliest.