Reliance Digital — nothing reply for the pending work for a month

My washing machine of reconnect 6.5k.g semi automatic was not working. I made the complaint on 18/07/2018 the technician reach said that to change the capacitor and it takes 3 to 10 days. After that no one came and no one reply of the status. This type of service they are provid to your customers by ResQ company. They sell the extent warranty and got the money for that it over nothing to do how much you call or send a email no response that fine.