[Resolved]  Reliance Digital — False communication regarding delivery and pathetic customer service

Address:

560043

I happened to book a samsung rt-42 refrigerator from their store on 100 ft road in indiranagar, bangalore on june 21, 2017. The sales man at the store confidently told me that the product will get delivered by the coming friday/saturday positively. So on friday, june 23, 2017, i casually called the store at around 4:00 pm to check on the delivery status and some lady told me that it is already out for delivery. That response made me rush home to ensure that they don't find the house locked, but there was no news of delivery till the end of the night. I called the store next morning and was told the same thing that it is out for delivery which made me wait at home the whole day. Again, no news of the product getting delivered.

Then, on sunday, i happen to call them again to check what is wrong and surprisingly it was told to me that the product i selected is out of stock. So i told the sales executive (Imran) that i will come and select an alternate product that has ready stock, and he said "sure sir". Upon reaching the store in an hours time, i get to hear that they have somehow managed to arrange for the same fridge and it will get delivered to me in the first half next day. I bought the story and returned home.

The next day, monday june 26, 2017, i waited the whole day at home to receive the product and it came in by 8:00 pm after several follow-ups. My plight didn't end there, the product delivered was a damaged piece! I refused to receive the product and sent it back. Next day on going to the store again, i was told that the product is out of stock and can be expected only by july 10, 2017 whereas the samsung technician called me to come for installation (Ridiculous!). When i insisted that i will select an alternate product, i was only being convinced to go for the one i selected initially. They even refused to cancel my order as it was already processed by bajaj finserv.

Left with no choice, i had to patiently wait for the d-day. On july 10, 2017, i called the customer service manager again to check on the delivery status. It was pushed by another 4 days. To my surprise, i got a call from the delivery guy the very next day asking for landmarks to my house. Again, i rushed home!, and the fridge was delivered but no call from samsung for installation. On asking the customer service manager, rahul for the status, i was told that you can plug it in yourself! I refused to do that and insisted for a technician visit and not to my surprise, there was no one who came from samsung the next day. The call was logged for a technician visit only the next day when i visited the store again.

Despite of already having burnt my fingers with reliance digital once for a reconnect television, which is now lying at home from past 2-3 years in a non-working condition, i made a mistake of trusting this brand again! The television is another scam by itself. The cost of repair escalated from inr 4, 000/- to inr 14, 000/- in a matter of 2 months for the same part (Pcb board). Pathetic is an understatement for the way they treat their customers and loot them too! Really disgusted with these two experiences and wouldn't recommend reliance digital to anyone who needs good products/services. There are other players in the market who value their customers and their pockets much better.