Reliance Digital — Faulty Panasonic washing machine

Purchased a new washing machine on 10th of July 2021 with 10 years extended warranty for Motor and installed by Relaiance executive on 11th of July and had been shifting the house and on first use of the machine on 20th July it tank was not rotating and on complaint registered on same day .Engineer came on 21st and 22nd and confirmed that motor is not working. Since then am waiting it's 29th July today. There has been no response. Every time I call Customer care it is informed that Panasonic has to approve.