Reliance Digital — faulty refrigerator

Address:

reliance digital, Phoenix velachery, Chennai, Tamil Nadu, 100

I had purchased a sony tv and samsung 700 litres sbs on 5th july. I was not provided any invoice, not bill of hard copy stating u would receive all by email. A person without email are not eligible to buy a product from reliance i presume. I had issues with billing section of hdfc too. Couldn't find any professionalism with them too. A week later fridge was delivered and reliance called to tell me installation might be delayed as they had to send a specialised engineer. The person attended was vignesh who only opened the box, switched on the machine, took 2000/- and left. I had made a complaint the very same day to samsung customercare and informed the store manager too. The very next day i found droplets of water around the vent and vegetables were getting stale and rotten. I had made a complaint on this too with both the concerns and hdfc too. Due to all these hassles i told the store not the send me their engineers for the tv and sony ppl had come for installation. After many a struggle samsung ppl had a reliance engineer come home on sunday for installation. They had mentioned onlysamsung engineers have to deal. It's an internal issue. I had posted a complaint in samsung online too. The store didn't bother sending another engineer for installation wen i had raised the issue. All the staff were not courteous and were not bothered. The smaller stores give u a more better service and easier and it's one to one. I was asked if i have an extended warranty which was very irritating as i am raising this issue from day one. Or is this another marketing strategy. Till now there has been no solution but only questions asked in which u have explain the whole process from day one. The after service is very frustrating and irritating.