Reliance Digital — Had the worst customer care experience at reliance digital

Address:

Sevoke Road,2nd mile,Siliguri-734001

Recently i had purchased an HP laptop
(15s-du1065TU) from Reliance Digital(Sevoke Road, 2nd mile, Siliguri-734001.Within 10 days of buying the laptop it didnt turn on for 2 days straight even after putting it on charge.Moreover after 5 days it didnt turn on again, upon which i visited the reliance store.
After stating them my problems, they didnt even acknowledge us and told us to go the HP service center.It hasnt even been 1 month since i got this laptop, so atleast the help care staff could have been more responsible towards us but instead they acted pretty rude and irresposibly.He straight away told us that its not within their 7-day exchange policy and that they cant do anything.When we told them about our reason for not coming sooner because of the ongoing partial lockdown in my state, they said its not their problem.
This behaviour from your staff was clearly very rude and unexpected.Never had i ever imagined such kind of customer service from Reliance Digital.I hope you look into this matter at the stated reliance digital store.