[Resolved]  Reliance Digital — hitachi window 1.5 ton ac

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.reliancedigital.in

It all happened on 29th May 2018, a very hot day in New Delhi, while watching the brilliantly orchestrated advertisement of Reliance Digital, I convinced myself to buy an air-conditioner (AC) from the store. So, I went to the Reliance Digital store, located in GIP mall Noida.
The sales team tried to convince me to buy an AC unit of Blue star, but I went with Hitachi one.
They promised free delivery and installation and they did it in rightly manner. At the store they also forced me to buy addition services, although I resisted the temptation and now I am convinced it was a good decision.
I have reached home at around 11:30 P.M. and was shocked after seeing the installed AC as it was the completely different which I have purchased at store. My wife was also shocked after knowing that as she never expected this from a big name like Reliance.
I was really shocked as it was completely a new and a pathetic experience to me, so I sent out a note to their customer service grievance cell at cshead.[protected]@ril.com who sent a note to me that action will be taken in 48 hrs. Finally, I got a call from Vaibhav, who heard my tale of sorrow and empathized me with me. He promised me an action. I also visited the store next day and make sure that the product they have delivered was completely wrong and it was not displayed in the store.
The guy was Umesh who was available there that time and listened me carefully and was shocked in real after knowing this, he requested me to wait sometime and assured me that your right product will be delivered and the wrong one will be returned.
So, I was damn sure that my problem will be sort out soon.
However, after a few hours, I have received the call of Rahul, he is the guy who attended me first at store, and told me that the product you have received is the right one, yes it is bit different from the one you have seen at store, but it a Hitachi AC after all. I was really shocked after listening this, so I disconnected the call and dialed store manager Sanjeev’s number, but this was the guy who was not ready to help the customer, he has the attitude like it is you buddy who has chosen the wrong product.
I have been told by him that now the product has been installed and it is not possible to return it, I just asked him, was it my mistake? Have I chosen this product? He accepted that this not the product you have selected but the return will not possible. You have to keep the product we delivered. I was stunned after hearing this. Unable to understand why it is happening with me, because it was very simple to me that I have not got the product which I have chosen, so It should be returned/replaced with the right product. But team was doing every bit to correct their mistake by ditching me.
Sanjeev told me Sir you have chosen Hitachi product and we have delivered the Hitachi one, what if it is a slightly different. I replied him OK, just send me the high end AC of Hitachi, I will be fine with that, he replied it is not possible the price is high of that. I have asked then how can you compare only brand name, if the model/look/features are different? He has no answer of this, but yes he is arguing continuously and trying to prove me guilty.
Now, Hetal Rathode who is CEO of Escalation team is looking into my case, and she assured me the best possible solution. However, I have a doubt on it as the store team is not helping much and making lame excuses for hiding their own mistake.
In the process of all this, Reliance Digital lost me and many who felt my frustration as their customer. And this is not going to stop. All of you, who are reading this, will also learn how painful the experience of being a Reliance Digital customer has been for me.
Will Reliance Digital and Hetal Rathod do anything to appease this unpleasant experience?
I will wait and watch.