Reliance Digital — hp laptop - unresolved issue, worst experience

Address:

410210

I purchased the hp laptop from store located at kharghar, navi mumbai-410210 on 30th sept 2018. I paid money and gave 3-4 time for updates. Till now i visited store 3-4 times but got same answer that updates are going on and need some more time. During this period i found very casual approach of store executives. At last i called customer care no. And registered the complaint. Yesterday eve i received the call from hp service center who told me that they will arrange the engineer and try to solve the issue. I requested them that since i have not used the laptop and no more days are passed, issue the new laptop. Since then i have not received any call or updated.
Tomorrow morning i m going out station for official purpose so i want to carry my laptop.
In view of above request to resolve my issue at the earliest.