[Resolved]  Reliance Digital — hul classic ro mf water

full email conversation attached -------------------------------------------------------- Rply: Complaints on the Extra warranty and the miscommunication 13 messages MEENA RAVICHANDAR Wed, Jun 6, 2018 at 5:32 PM To: [email protected] Cc: [email protected] Thank you sir for your quick response . The worst part is person from that store is not keeping his words. He says one thing yesterday .The next day he denys that. That's the reason I have reached you for justice. Thank you, Meenakshi A Reliance customer ---------- Forwarded message --------- From: MEENA RAVICHANDAR Date: Wed, 6 Jun 2018, 17:22 Subject: Re: Complaints on the Extra warranty and the miscommunication To: Sir, Thank you and Hope this will be corrected with pure justice. Thank you. On Wed, 6 Jun 2018, 17:17 MEENA RAVICHANDAR, wrote: ---------- Forwarded message --------- From: cshead.reliancedigital Date: Wed, 6 Jun 2018, 17:13 Subject: Re: Complaints on the Extra warranty and the miscommunication To: Dear Customer, Greetings from Reliance Digital. First and foremost a sincere apology for the manner in which the below interaction has taken place. As discussed with reference to your email, we are working on your concern regarding HUL WATER PURIFIER PUREIT CLASSIC RO and we will get back to you with the further update at the earliest. Thanking and assuring you best of our services always. Regards, Dheeraj Shedge CS Head Team-Reliance Digital On 6/6/2018 12:48 PM, MEENA RAVICHANDAR wrote: Sir, I had purchased pureit water purifier from Reliance digital store, velchery in Feb 2017. The staffs that time insisted me to get the extra warranty of rs 2500 which was on some offer that time ..so it was around 1750rs. Staffs told me that the Warranty included all the filters, parts and service replacement for 2 years from Reliance digital store. Everything was good with the instrument ..we were much happy with the quality too. Last year in the end we had to change membrane filter which was done by pureit as Reliance warranty starts from the 2nd year. Now after 1 year first time we had called the Reliance digital store to replace the filters as the water wasn't tasting good. They had sent person to check, the very next day (31.5.18). Happy about it. But it was a shock when I received call from service centre that I have to pay extra amount of rs 3500 to get the filters replaced. Asking the reason, they said that the warranty I had taken was only for service. This happened on 4.6.18 I tried calling the Reliance digital store velachery from noon but all in vain. Nobody answered my calls. I had to take leave from office the next day to visit your store. Morning 10.30am i was there in the store (5.6.18) The staffs there asked me the issue. I explained. Said that they will call me back. But I didn't receive any calls.i had to call them again ( I had got one of the staffs number that morning). Post noon I got customer care supportive head's number. He, after a long research called me back (5.6.18). That person said that 'it WAS MISCOMMUNICATED BY THE SATFF. THE STAFF WHO MADE THE EXTRA WARRANTY HAD BY MISTAKE TOLD US THE WRONG AMOUNT and IT WAS TOTALLY MISTAKE FROM THEIR SIDE . And then he added that I have to pay extra amount for replacing the filters (literally for their fault). He's accepted that it was their fault but still I have to pay extra for their fault which is totally unfair.and it was almost like cheating the customer. Reliance digital has a very good reputation in the society but this part wasn't good. I had to talk to him for more than an hour but still I didn't get any solution from their side apart from asking me MORE MONEY. Today i.e. 6.6.18 I am still waiting for a good and real solution with JUSTICE Product details: Pureit water purifier Model: classic RO+MF Registered mobile number : 9840891171 I KINDLY request you to take a look at my issue with the Reliance digital store in velachery And take some action which is fair for the CUSTOMER WITH JUSTICE THANK YOU MEENA RAVICHANDAR Wed, Jun 6, 2018 at 5:34 PM To: [email protected] Sir, Thank you for your quick response . The worst part is person from that store is not keeping his words. He says one thing yesterday .The next day he denys that. That's the reason I have reached you for justice. [Quoted text hidden] [Quoted text hidden] cshead.reliancedigital Wed, Jun 6, 2018 at 5:39 PM To: MEENA RAVICHANDAR Dear Customer, Thank you for writing to us, your email is very important to us. Allow us 24 hrs time to get back to you. Thanks! Reliance Digital MEENA RAVICHANDAR Wed, Jun 6, 2018 at 6:00 PM To: "cshead.reliancedigital" Thank you for your response. [Quoted text hidden] cshead.reliancedigital Wed, Jun 6, 2018 at 7:22 PM To: [email protected] Dear Customer, Greetings from Reliance Digital. We empathize for the inconvenience that you are going through, however we are working on your complaint and our team will contact you at the earliest. We appreciate your understanding & co-operation. Regards, Dheeraj Shedge CS Head Team-Reliance Digital On 6/6/2018 5:38 PM, MEENA RAVICHANDAR wrote: Sir, [Quoted text hidden] cshead.reliancedigital Thu, Jun 7, 2018 at 8:41 PM To: [email protected] Dear Meenakshi Greetings from Reliance Digital. Thank you for reaching out to us regarding the HUL Water Purifier repair concern. We completely understand the experience that you had gone through. We would never want our customers to be in such a situation. We will be surely looking into this matter and try to resolve the same at the earliest. We will be checking with the concerned team to fix the issue and communicate to you about the status. We tried contacting you on 9840891171, however number went unanswered. Kindly let us know the best possible time and phone number for us to contact for further communication. Sincere apologies for the inconvenience cause to you. We appreciate your time and patience. Regards, Hetal Rathod CEO Escalation Team On 6/6/2018 6:03 PM, MEENA RAVICHANDAR wrote: Thank you for your response. From: MEENA RAVICHANDAR [mailto:[email protected]] Sent: 06 June 2018 17:32 To: BM Bade Cc: [email protected] Subject: Rply: Complaints on the Extra warranty and the miscommunication Thank you sir for your quick response . The worst part is person from that store is not keeping his words. He says one thing yesterday .The next day he denys that. That's the reason I have reached you for justice. [Quoted text hidden] MEENA RAVICHANDAR Thu, Jun 7, 2018 at 8:46 PM To: "cshead.reliancedigital" Thank you for your response. I am sorry but i didn't get any calls. However you can call me on this would be my alternative number. Waiting for the issue to get solved with justice. Thanks, Meenakshi.R, A Reliance customer [Quoted text hidden] MEENA RAVICHANDAR Fri, Jun 8, 2018 at 9:34 AM To: "cshead.reliancedigital" Hello, Can I have solutions for this immediately ?? I am dealing for water issue..please understand the situation from my side.. How long do you think I need to wait still ??? For you people mistake I am suffering here ?? It's completely your mistake.. please give a solution immediately . O have given you enough time .. I don't have any more time to wait for this... You can contact me with my alternative number. Thanks, [Quoted text hidden] MEENA RAVICHANDAR Fri, Jun 8, 2018 at 11:20 AM To: [email protected] Hi sir, Can I have solution for my issues at least from you ???? I had very very bad expireance with Reliance digital.. I contacted cshead. But no solution expecting some solutions from you?? Please help me on this??