Reliance Digital — Iphone 11 cashback not received.

Address:	Visakhapatnam
Website:	www.reliancedigital.in

Hi Team,

I have purchased iphone and charger at a time and asked for the same query with the order id for the cashback criteria for the same. And i have got confirmation from [protected]@ril.com for the cashback details " i will get the cashback after 120 days" after 120 days i have not received any cashback and sent mail to same id [protected]@ril.com, now the same team is telling that my order is not eligible for the cashback. I have requested the [protected]@ril.com team to get back to me with the person who have confirmed before because i have kept the order by the confirmation received from the [protected]@ril.com team. Otherwise i could have purchased in other site or offline. I have sent mail to cshead.[protected]@ril.com to escalate the same issue for the cashback which i have not received but not getting any response. It is very bad response from team saying this is final communication. In call they have confirmed that they will escalate my issue but in mail communication they are telling its final communication. Can someone look into my issue and provide me the steps to claim for my cashback?