[Resolved]  Reliance Digital — iphone xs insurance

Address:

Mumbai City, Maharashtra, 410208

I had purchased iphone xs from relaince digital, cbd belapur under resq warranty (Mrp/ 9700) on 3rd nov 2018, attached bill copy for your reference. I still remember while purchasing resq warranty against iphone xs your executive explain me benefit of this policy is as below,
1. Mobile loss then you will get replacement
2. Any physical damage happen you will get replacement
3. Any technical issue you will get replacement
4. For all issues you will get support from reliance digital, i don’t need to run or visit apple service center.
For all above communication i have proof as 3 of my friends and 2 your supporting staff.
Now i am facing issue with mobile i called your supporting team, i ask them does i need to visit apple service center they said you have to visit reliance digital service center.
As per instruction i visited reliance digital store at cbd belapur, now they are telling me this things will not covered in insurance which i have purchased you have to visit apple service center.
Honestly saying this was worst experience with reliance digital, you can check with name how much shopping i had in last two years in relaince digital and how many of my friends have purchased from your store with my reference you can ask your all sales executives.
Now the it is clear that reliance digital making fool to customer or they were making fake promises to customer to sell their products.
Now i have to think before purchasing anything from your store and i know you will loss nothing after disappointing one customer but i promise you can lose your more than 500 customers from my village, friends and relatives, i will never advise anyone to purchase anything from reliance.
Thanks for your fake insurance.