[Resolved] Reliance Digital — issue with support on aquaguard water purifier

viswaraj

Address:

560037

Hi,

I purchased aquagurd superb water purified with (1+4) years extended warranty.

Extended warranty contract number is [protected], which is purchased for product
Aquaguard water purifier superb ro+uv+uf, model number aquaguard water puri on 11.11.2017.

It just worked one day.
1. Not very sure what is the problem.
2. Installation also faced issue, where i need to call multiple times. That person is not skilled, somehow he installed. It went bad in one day.
3. I created support case and called customer care multiple times. Didnot get any info or resolution yet.
4. Every time i call, they say they will get back to me but that never happened?

Forget about 5 years support, i am not even getting support next day.
Can you please escalate and provide solution to me?

Thanks,
Viswa.

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Jan 2, 2018

Complaint marked as Resolved

Got resolution

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital