[Resolved]  Reliance Digital — Issue with Ticket no=[protected] delay or poor services from reliance team for my NEW Split AC

Jul 05, 2022

Updated by Shivhare_nishant Hi Team,

On one checking my mail or cant update any my raised ticket no its already pass 4month .

Please call me or revert asap.

Nishant Shivhare
[protected]
Noida

From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Mon, 04 Jul 2022 17:22:44
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Hi Team,

I request to you,

Please take necessary action for my raised case asap because last 4 month when i purchased this Hitechi 1 Ton AC from your Reliance GIP MALL NOIDA Store im never use 1 week at least.,

Even all time im raised compliant or follow-up with your team,

So take action immediately or Replace my AC asap.

Ticket no=[protected]

Nishant Shivhare
[protected]
Noida

From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Mon, 04 Jul 2022 17:01:23
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Hi Team,

As per your local Engineer you have to update me what the issues & how resolved,

Any time line because already passed 1 week same no one update,

As per engineer need to change Some parts my AC.

Please resolve asap.

Nishant Shivhare
[protected]
Noida

From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Fri, 01 Jul 2022 12:09:00
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Dear Mr. Shivhare



Greetings of the day !



First and foremost a sincere apology for the inconvenience you have faced.



With reference to your received mail, we are working towards ensuring a positive resolution on high priority & we wish to inform you, our team will be contacting you for further addressing this request at the earliest.



Thanking you and assuring you for best services always.


Regards

Jitendra Surve.
CEO’s Desk
Reliance Retail Limited



On 7/1/2022 10:55 AM, NISHANT SHIVHARE wrote:

Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.

Hi Team,

No update still received as last time you site engineer visited my homelast 2 days before & they asked to replace some HW in outdoor,

But still same not picking my phone or no one contact me from my issues,

Please help us to resolved asap,

Nishant Shivhare
[protected]
Noida

From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Sun, 26 Jun 2022 11:17:04
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Hi Team,

Sorry to you but still same after 1 week again my new AC was not cooling,

Raised Ticket =[protected]

this is very bad services .

Please look in to this matter resolved asap.

Nishant Shivhare
[protected]
Noida

From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Fri, 17 Jun 2022 08:17:46
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Hi Team,

Thanks to your support finally yesterday your team member reached & resolved my issue.

Services Engineer =kanwar pal/ emp id =60707726

Thanks a lot.

Nishant Shivhare
[protected]
Noida

From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Thu, 16 Jun 2022 12:26:21
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Dear Mr. Shivhare



Greetings from Reliance Digital.



First and foremost a sincere apology for inconvenience caused to you.



We have taken up your concern and have aligned our senior members of team to get this addressed and assist you at the earliest.



We appreciate your time and patience.


Regards

Jitendra Surve
CEO’s Desk
Reliance Retail Limited



On 6/16/2022 11:16 AM, NISHANT SHIVHARE wrote:

Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.

Hi Team,

Just for your information,

Yesterday night at 10:30 PM i am received call from your services engineer for gas services so im denied because is to late,
than in the morning today i received msg my complaints [protected] are closed & asked to share feed back,

Note :Without my communication how my complaints is closed, i think you aware of you.

Please take serious action.

its very bad services team please check what type of services you provide to customer,

Nishant Shivhare
[protected]
Noida

From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Wed, 15 Jun 2022 12:59:54
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Dear Mr. Shivhare



Greetings from Reliance Digital.



Thank you for reaching us about the HITACHI SAC 1T repair concern.



I completely understand the experience that you had gone through. We would never want our customers to be in such a situation.



As per the event details mentioned by you, I will have this investigated and take required actions.



Looking ahead to provide the best experience of our services.



Please accept my apologies for the experience you had.



Kindly find the complaint number for your reference[protected]


Regards

Jitendra Surve.
CEO’s Desk
Reliance Retail Limited



On 6/15/2022 9:42 AM, NISHANT SHIVHARE wrote:

Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.

Hi Team,

Thanks for reply but still already passed 8 days so any time line for resolve me issues,

please help us to resolve asap.

Nishant Shivhare
[protected]
Noida

From: "'cshead.reliancedigital'" <cshead.[protected]@ril.com>
Sent: Tue, 14 Jun 2022 17:47:15
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center,

Dear Customer,



Greetings from Reliance Digital!



First and foremost a sincere apology for the manner in which the below interaction has taken place.



Tried calling but unable to contact, with reference to your email, we have escalated your request to our concern resQ team to resolve the problem.



Our team will get back to you for resolution.



Reference Id:[protected]



Thanking and assuring you best of our services always.



Thanks & Regards,

Dharmesh Mourya

CS-Head Team-Reliance Digital.





On 6/14/2022 12:33 PM, NISHANT SHIVHARE wrote:

Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.

Hi Team,

Just Im informed to you for delay or poor services from reliance service center,
last 5 month before 27th feb 2022 i brought 3 new AC from Noida GIP sector 18 Mall,
After 4 month date of 8th jun my one 1 ton HITECHI AC was not cooling so i raised Complaints from your customer care [protected],
from 8th Jun 2022 to till date no buddy attend my complaints even im daily called 5 to 10 times your customer care no & they said today is sure resolved even also they cut my phone,

Im vey disappointed from your services.

Ticket no=[protected]

Please help us to get resolved asap.

Nishant Shivhare
[protected]
Noida

Jul 05, 2022

Updated by Shivhare_nishant Reliance Digital Complaint Status Update [ID: 3236066]

Jul 05, 2022

Updated by Shivhare_nishant Im very disappointed to reliance serves this tie about my new AC, IM also raised complaints to Consumer Grievance office

Jul 06, 2022

Updated by Shivhare_nishant Hi Team,

today called your customer care [protected] she said pending from Parts approval,
Than i called to your local noida customer care from Mr AMAN-[protected]

He said parts is approval is done will rectify soon.

i think on one sync each together i also raised complaints to customer grievance let me what update there end.

Jul 07, 2022

Updated by Shivhare_nishant Hi Team,

This is not a vailed reason for already raised order for parts,

We need to time line when my issues is resolved????
or you can replace my faulty AC asap.

Because i already suffered last five month in this summer for your poor services,
even no one called my for update daily basis im totally 15 to 20 dialed follow-up calls your customer care -18000xxxx or local noida customer care.

Please take necessary action & update me.

Nishant Shivhare
[protected]
Noida

From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Thu, 07 Jul 2022 13:57:45
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS

Dear Mr. Shivhare



Greetings of the day !



First and foremost a sincere apology for the inconvenience you have faced.



With reference to your received mail, we are working towards ensuring a positive resolution on high priority & we wish to inform you, our team has ordered the required part with the manufacturer brand and same is getting arranged. Our Team will be contacting you for further addressing this request at the earliest.



Thanking you and assuring you for best services always.


Regards

Jitendra Surve.
CEO’s Desk
Reliance Retail Limited