Reliance Digital — laptop ordered and not delivered nor cancelled

I ordered a laptop on 24 Dec2020 and it was shown to delivered by 30 Dec2020.On 28 Dec a person called us and said your product is damaged during shipping and we are cancelling it, to confirm the cancellation and refund we called the customer care again and they said they weren't aware about the damage of product So we asked them to deliver our product on time or cancel it. But on 3Jan2021 order is still not cancelled or delivered and the support team is not responding on anything.